TRNW-2: Carshield

[Chris and Cathy Kershaw]

My warranty company experiences were all similar, car shield was the last
one I dealt with a few years ago. They generally want customers to approve
$ diag then dis & inspect. Then an itemized estimate with part numbers.
Then send an adjuster. Then an itemized estimate with part numbers. Then
pretty good chance they’ll send a unit. Last time it took a month to get to
“we’ll send a unit” then another month to get the unit.

You generally have to repeatedly provide multiple people with the same
information throughout the process. This part drove me crazy, like forms at
a Dr’s office.

Whole thing will likely take a few hours of office work and 1 month or
more, all for a lower profit margin than a customer pay job. I’ve tried
passing the phone calls off to the customer but that’s been unsuccessful.
If you have a dedicated office person and set customer expectations
correctly it can be ok.

The way to make money with a warranty company is give them a high labor
rate and look for every little add on. Oil pan leaking a little, .3 for a
skid plate, 1.6 diag. They’ll usually pay higher than normal labor rate and
all the little labor adding but try to cut your parts markup.


On Mon, Aug 11, 2025 at 10:28 AM Brett Karulak via trnw2 <trnw2 at trnw.net>
wrote:

> Had a customer said his truck sat at the dealer for months before they
> would approve the work with Carshield. He waited until they finally
> approved it. They wanted him to give up waiting and pay for the repair
> himself.
> This message was sent from the TRNW Technical Discussion Forum (trnw2).
> You were sent this message because you have subscribed to our mailing list.
> If you don't want to receive these emails from TRNW in the future, please
> unsubscribe here:
> https://www.trnw.net/unsubscribe.php?forum=2
> TRNW Inc., 2825 Walnut Terrace, Modesto, CA 95355
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.trnw.net/pipermail/trnw2/attachments/20250811/8a5628b9/attachment.html>